FAQ
Ultra-pure water. Exceptional hydration.
At WaterHero, we believe hydration should do more than simply quench thirst.
Every product begins with ultra-purified water, creating an exceptionally pure foundation. From there, we carefully craft a hydration experience designed around taste, balance, performance, recovery, and everyday wellbeing.
Our range includes:
• Mineralised Drinking Water
• pH10 Alkaline Water
• Sport Hydration Water
• Sparkling Mineral Water
• Ice Products
Each serves a different purpose, but they all share the same philosophy:
Start with ultra-pure water.
Create exceptional hydration.
Because great hydration is about more than what's in the bottle.
It's about helping you perform at your best, every day.
Because when hydration is refreshingly different, so are you.
WaterHero. Helping release the hero within.
WaterHero begins with purified water to ensure a clean and consistent foundation.
However, purification alone is not the end goal.
Many purification processes, especially reverse osmosis (RO), remove not only unwanted impurities, but also naturally occurring minerals that influence taste and, more importantly, contribute essential minerals, electrolytes, and trace elements used by the body for normal function and hydration.
That is why WaterHero carefully re-mineralises the water with a balanced blend of 90 minerals and trace elements in controlled quantities.
This process helps create:
- A smoother, more refreshing taste
- A more balanced hydration experience
- Consistent quality across every batch
Minerals are also what give different waters their unique character and taste profile. Without minerals, water can often taste flat or empty.
At WaterHero, we believe hydration should be both clean and enjoyable.
The result is water designed not just to quench thirst, but to feel refreshingly different.
WaterHero pH10 alkaline water is purified and then carefully mineralised to achieve a higher pH level and a smooth, refreshing taste profile.
Many people prefer alkaline water because of its clean taste and premium hydration experience, particularly those with active lifestyles, demanding schedules, or wellness-focused routines.
Our pH10 water is popular among:
- Gym-goers and athletes
- Professionals with high-performance lifestyles
- People who prefer alkaline water as part of their daily hydration routine
- Consumers looking for a smoother drinking experience
The higher pH is achieved through a controlled mineralisation process, not by adding artificial flavours or sugars.
Modern lifestyles, stress, processed foods, intense exercise, and certain dietary habits may contribute to increased acidity within the body. Many consumers therefore choose alkaline water as part of a balanced wellness and hydration routine to help support a healthier internal pH balance.
Alkaline minerals may also contribute to a smoother taste and a more refreshing hydration experience.
While many consumers enjoy alkaline water as part of a balanced lifestyle, WaterHero does not make medical or disease-treatment claims regarding its products.
The focus is simple:
clean water, balanced minerals, and a refreshingly different hydration experience.
WaterHero Sport is a very high-mineral hydration water developed for active lifestyles, performance, recovery, and demanding days.
Unlike many sports drinks that rely heavily on sugar, colouring, or artificial ingredients, WaterHero Sport focuses on hydration through carefully balanced minerals and electrolytes designed to support the body during and after physical activity.
It is popular among:
- Athletes and cyclists
- Runners and gym-goers
- High-performance professionals
- People with physically demanding lifestyles
- Anyone needing better hydration and recovery support
- Some even report it works for head-aches
During exercise and daily activity, the body loses water and essential minerals through perspiration. Replacing fluids alone is often not enough. Electrolytes and trace minerals play an important role in hydration balance and normal body function.
WaterHero Sport was created to provide:
- A refreshing hydration experience
- Balanced mineral support
- A clean, smooth taste
- Everyday performance hydration without the heavy syrupy feel of many traditional sports drinks
It is hydration designed for performance, recovery, and endurance.
Because sometimes, the last hour is not in your legs. It’s in your water. ™
Yes.
WaterHero places a strong focus on water quality, safety, and consistency throughout the production process.
Our water undergoes advanced purification and controlled mineralisation processes, supported by ongoing operational quality checks and independent laboratory testing
WaterHero aligns its quality standards with key South African drinking water guidelines, including SANS 241 drinking water standards, and works with accredited laboratories for independent analysis.
Quality control processes include:
- Water purification monitoring
- Mineral balance management
- Regular microbiological testing
- Physical and chemical quality checks
- Equipment sanitation and maintenance procedures
Water quality is not something we treat casually.
For us, great hydration starts with trust:
clean water, controlled quality, and a refreshingly different drinking experience.
Most people notice the difference from the very first sip.
WaterHero tastes different because the water is not only purified — it is carefully re-mineralised to create a smoother, more balanced hydration experience.
Many purified or reverse osmosis (RO) waters remove almost everything from the water, including minerals that naturally contribute to taste and mouthfeel. The result can sometimes taste flat, empty, or overly sharp.
WaterHero carefully restores a balanced mineral profile, which helps create:
- A cleaner finish
- A smoother mouthfeel
- A fresher, more refreshing taste
Temperature, mineral balance, and purity all influence how water tastes.
That is why many customers describe WaterHero as:
“lighter,” “cleaner,” “smoother,” or simply “more refreshing.”
At WaterHero, taste is not an accident.
It is part of the hydration experience.
Yes.
WaterHero offers personalised and branded water solutions for events, businesses, special occasions, and client gifting.
Personalised water creates a simple but powerful experience. Whether it is a client’s name on a bottle, a company logo, or custom event branding, it shows attention to detail and creates a memorable touchpoint.
Popular applications include:
- Corporate events and conferences
- Client gifting
- Weddings and celebrations
- Sports events and cycling races
- Schools and team events
- Product launches
- Real estate show houses
- Business meetings and presentations
- Birthday parties and special occasions
Options may include:
- Personalised names
- Company branding
- Event branding
- Custom label designs
- Custom campaigns
It is a refreshingly different way to make people feel seen, valued, and remembered.
For availability, minimum quantities, and custom design options, please contact your nearest WaterHero branch or our team directly.
WaterHero believes that better hydration should also encourage more responsible consumption.
We recognise the growing importance of sustainability and continuously look for practical ways to reduce waste, improve efficiency, and encourage smarter hydration habits.
Our approach includes:
- Supporting refill and bulk hydration models where possible
- Encouraging reusable bottle usage
- Producing locally to reduce unnecessary transport impact
We also believe that sustainability is not only about packaging — it is about building systems that are practical, scalable, and responsible over the long term.
As WaterHero continues to grow, we remain committed to improving our environmental practices while delivering a premium hydration experience.
Clean water matters.
Responsible stewardship matters too.