Membership Eligibility and Enrolment:

• The WaterHero Loyalty Program is available to individuals who are residents of South Africa, aged 18 years and older.
• Membership is available in three tiers: Gold, Platinum, and Platinum+.

Membership Fees and Benefits:

• Gold Membership (R200.00 per month): Includes 120L of Mineral Water or 80L of PH10 Mineral Water, plus one bag of Ice per week, all for in-store collection.
• Platinum Membership (R400.00 per month): Includes 240L of Mineral Water or 160L of PH10 Mineral Water, plus one bag of Ice per week, all for in-store collection.
• Platinum+ Membership (R400.00 per month): Includes 160L of Mineral Water or 120L of PH10 Mineral Water with delivery within a 5km radius, plus one bag of Ice per week for in-store collection.

Additional benefits include free daily in-store 1L bottle refills of Mineral or PH10 Mineral Water, valued at R70 per month, a 10% discount on all in-store purchases, and a 50% discount on all launch products.

Delivery Services:

• Delivery is available exclusively to Platinum+ members within a 5km radius of the purchase location. All deliveries are consolidated monthly, comprising the total order of 160L of Mineral Water or 120L of PH10 Mineral Water as per the chosen membership option.
• Members opting for delivery of smaller quantities than their monthly total may incur additional delivery charges. These charges and delivery terms will be specified at the time of order and are subject to change.
• Deliveries must be received by the member or an authorized representative at the time arranged between WaterHero and the member. If a delivery attempt fails due to no recipient being available at the agreed-upon time, a failed delivery fee will be charged to the member. This fee will be communicated at the time of arranging the delivery.
• Delivery times and schedules are subject to change and will be communicated to members accordingly.

Collection of Ice:

• Members are entitled to collect up to four bags of ice per month as part of their membership. All ice must be collected in-store and will not be delivered.
• Members may choose to collect any quantity of their entitled ice bags during the month, whether 1, 2, 3, or all 4 bags, according to their needs. However, any uncollected bags by the end of the month will not be carried over to the next month.
• Ice may be collected by a third party if they identify themselves with the cell phone number of the member at the time of collection. WaterHero reserves the right (but is not under the obligation) to verify the identity of the person collecting the ice by contacting the member
• Members are responsible for tracking their own ice collection. No adjustments or credits will be issued for ice bags that are not collected within the designated month.

Discounts and Promotions:

• Discounts on in-store purchases are applicable to all merchandise, excluding the purchase of gift cards and redemption of vouchers. Discounts cannot be combined with any other promotion, meaning a member cannot apply the 10% loyalty discount on top of another promotional discount.
• The 50% discount on launch products is subject to availability and applies only to stock designated for the launch promotion. Once the allocated launch stock is sold, pricing will revert to normal. Specific terms related to each product launch will be communicated at the time of the launch.
• Launch vouchers providing a 50% discount are issued to loyalty members through email or WhatsApp and must be redeemed within 30 days from the date of issue. These vouchers are transferable.
• The number of products purchasable with a 50% discount is limited to the quantity indicated on the voucher.
• Members must present the launch voucher at the time of purchase to claim the discount. Store staff will verify the validity of the voucher and the applicable discount before the purchase is finalized.

Payment:

• Monthly Billing: Membership fees are billed monthly in advance and must be paid by direct debit or credit card on the first day of each month. Memberships are on a month-to-month basis and will continue until cancelled by the member.
• Additional Orders: Any additional orders placed during the month will be added to the fixed monthly membership fee and are also payable on the first day of the following month. This consolidation ensures that all charges are handled in a single payment for convenience.
• Payment Responsibilities: It is the member's responsibility to ensure that payment information is current and that sufficient funds are available to cover all billed amounts. Members must update their payment details promptly to avoid any service interruptions.
• Failed Payment Fee: In the event of a failed payment, a failed payment fee will be charged to the member’s account. This fee will be specified in the membership billing section and is intended to cover administrative costs associated with handling failed transactions.
• Suspension of Benefits: Failure to process payment due to outdated or insufficient payment details may result in a suspension of membership benefits until the issue is resolved. Continuous failure to meet payment obligations may lead to termination of the membership.

Cancellation and Refunds:

• Cancellation Notice: Members may cancel their membership at any time by notifying WaterHero in writing one calendar month in advance of the desired cancellation date. This notice must be sent to the specified contact address or email provided by WaterHero for membership services.
• Non-Refundable Fees: Fees already paid are non-refundable. This policy applies regardless of the usage or non-usage of membership benefits within the billing period.
• Continuation of Benefits: Membership benefits will remain active only until the end of the monthly billing cycle in which the cancellation becomes effective. Members can continue to access their benefits until this period expires. After the end of the monthly cycle, all membership benefits will cease.

Communication:

• Promotional Communications: By enrolling in the Program, members explicitly consent to receive promotional communications via email and WhatsApp from WaterHero. All communications will comply with the Protection of Personal Information Act (POPI Act). *(Please see a summary thereof below.)
• Mandatory Membership Communications: Members cannot opt out of receiving essential membership-related communications, such as notifications about changes to the Program, payment confirmations, and membership status updates, as these are necessary for the ongoing management of their account. However, members can manage and restrict the frequency of promotional communications without impacting their receipt of essential information.
• Social Media Engagement: Members also consent to being tagged on social media platforms using their respective social media handles in connection with the Program. Members may request not to be tagged by notifying WaterHero in writing if they prefer not to participate in social media engagements related to the Program.

Family Participation:

• Family members are permitted to redeem all benefits associated with the main member's account, including collecting ice and redeeming discounts or vouchers, provided they can identify themselves with the main member's mobile phone number at the time of transaction.
• Any abuse of the family participation privileges may result in suspension or termination of the membership at WaterHero's discretion.

Changes to Membership Terms:

WaterHero reserves the right to modify membership fees, benefits, or terms and conditions with 30 days’ notice. Members will be notified of changes via email or through the WaterHero website. 

Non-Transferability:

Membership benefits are non-transferable and cannot be shared outside of the immediate family unless specified.

Liability:

WaterHero will not be liable for any injury, loss, or damage resulting from the use of the membership benefits or participation in the program, except to the extent that such liability cannot be lawfully excluded. In cases where liability cannot be excluded, WaterHero's liability will be limited to the equivalent of one month’s membership fees.

Governing Law:

These terms and conditions are governed by the laws of South Africa.

Contact Information:

For any inquiries or assistance, members should contact WaterHero customer service directly.

Contact Information:

For any inquiries or assistance, members should contact WaterHero customer service directly.Communication:

Promotional Communications: By enrolling in the Program, members explicitly consent to receive promotional communications via email and WhatsApp from WaterHero. All communications will comply with the Protection of Personal Information Act (POPI Act). *(Please see a summary thereof below.)

Mandatory Membership Communications: Members cannot opt out of receiving essential membership-related communications, such as notifications about changes to the Program, payment confirmations, and membership status updates, as these are necessary for the ongoing management of their account. However, members can manage and restrict the frequency of promotional communications without impacting their receipt of essential information.

Social Media Engagement: Members also consent to being tagged on social media platforms using their respective social media handles in connection with the Program. Members may request not to be tagged by notifying WaterHero in writing if they prefer not to participate in social media engagements related to the Program.

* WaterHero is committed to complying with the Protection of Personal Information Act (POPI Act) in managing the Loyalty Program. Key aspects of our compliance include:

• Further Processing Limitation: We ensure that personal information collected from members is only used for purposes directly related to membership management and promotional activities, in line with the original purposes of collection.
• Information Quality: WaterHero takes reasonable steps to ensure that the personal information we process is accurate, complete, and up-to-date, particularly as it pertains to the effective communication with and servicing of our members.
• Openness and Transparency: Our Loyalty Program terms clearly articulate the nature of the information collected and the specific purposes for which it is processed, ensuring that members are fully informed.
• Security Safeguards: We implement appropriate and reasonable technical and organizational measures to safeguard personal information against loss, damage, unauthorized access, or unlawful destruction, maintaining the integrity and confidentiality of member data.

Data Subject Participation: Members have the right to access their personal information and request corrections or deletions of any details that are inaccurate, irrelevant, excessive or outdated